Any nicknames generated by the players after the fact will not be printed by Prime Sports. These official names are what we use when printing Memory Mates and Team Photos. Prime Sports receives the rosters for each team directly from your league. Why is the team name on my child’s photos different from what we usually call them? We can usually answer your email within 24-48 hours (not including weekends). Simply email our friendly customer service staff will address your issue. When there is a problem with my photos after delivery who do I contact? Please allow 3 to 4 weeks for delivery for these orders. Orders done after the cut-off date are typically processed up to two weeks after they are placed and then they are mailed Canada Post. Anything ordered after the cut-off, however, will automatically be charged a minimum $5 shipping fee and your order will be delivered directly to the mailing address you provide. Yes! Prime Sports never deletes photos, and you can keep ordering for approx. Can I still order after the cut-off date?
All orders done by the cut-off date will be delivered to the league by Prime Sports. Your families will be advised when the cut-off date is for orders with email/ text reminders. Prime Sports usually starts processing your league approx. They may however order individual photos online as well as a Memory Mate at their own expense. They will also not receive a Memory Mate paid for by the League. *Please Note* any player that is photographed after we have started printing the league (typically 10 days after the shoot) will not be able to be included by photoshopping into the Memory Mate or Team Photos of the other athletes. If you are not able to make the first two shoots you can email or call us and see if this is an option for your athlete. I can’t make the shoot or the re-shoot what are my options?ĭuring the spring and the fall’s busy season Prime Sports offers re-shoots on select evenings.
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Coaches may come on re-shoot day if they were not able to make the original shoot and they will be photoshopped in free of charge. If you have multiple siblings in the same family that need to be photographed the cost is $20 per child. If they would like to be photoshopped into the team photo however, there is a $25 charge for this payable at the reshoot. There is no charge for a re-shoot if you are not happy with your child’s photos or they missed the photo day.
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We will provide a PDF with the location and time and other information that the league can send to parents in advance. There are no appointments it is first come first serve. Prime Sports offers an official re-shoot day at our studio on the next Tuesday following your original shoot day. I can’t make the shoot is there a re-shoot? Prime Sports does not sell digital team photos due to copyright issues. The Memory Mate is a pose that is chosen by prime Sports and is a separate process from package fulfillment Can I buy a digital Team Photo? If I buy a package will it use that photo for the Memory Mate? This will not replace the one provided free of charge from the League and you will receive an additional Memory Mate with your chosen pose. If you are resolute on selecting your own pose you may choose to order an additional Memory Mate at your own expense through your child’s gallery.
Thus Prime Sports reserves the right to select the best pose for the individual Memory Mates. Not all poses are suitable for a Memory Mate. Our Memory Mates are designed to feature certain poses that are in harmony with the graphics. It differs from a standard team photo which has no enhanced graphics and no inset photo of your athlete.
Our Memory Mates are professionally designed templates that have a designated space to feature an individual photo of your child. What is the difference between a Memory Mate and a Team Photo? Most of the time it is a simple barcoding issue and it can be fixed easily. If you are experiencing these issues please email us right away at that we can have our tech team start working on the issue. My child’s gallery won’t display or there is a different athlete in my child’s gallery? From there they can view their athlete’s gallery
Parents will receive a link to our site via text where they can log in with their organization and their child’s name. We do recommend the desktop for ordering, as thumbnail displays are even smaller on mobile devices and not all expressions and details can be visible on these small displays.Īll our ordering is done online via our website. From there you can order on mobile or desktop. Thank you cartoon images.You will be able to view the photos almost immediately (depending on upload speeds) after your child’s teams are photographed.